As transportation technology adapts and improves, roadside assistance must also adapt to keep pace. The way manufacturers build modern vehicles often requires special training to fix problems. Sales of hybrid and electric cars continue to rise, and the demand for roadside assistance is growing alongside it. According to 2News, experts predict that over a forecast period, global demand for the roadside service industry will expand at a CAGR of close to 4%. Understanding technological needs allows the roadside assistance industry to meet demand.

Onboard Computers

Problems with older vehicles were predominantly mechanical, and many of these issues still apply. The process of repairing a leaky transmission or filling a flat tire remains essentially the same. However, many other functions of newer vehicles operate off of onboard computers. These computers differ based on the vehicle manufacturer. Additionally, the software on them belongs to the manufacturer. Repairing systems monitored by them could void a vehicle owner's warranty. The roadside assistance industry must ensure proper licensing to repair all modern vehicles.

Diagnostic Tools

Onboard computers provide substantial benefits to both car owners and roadside assistance personnel. Modern vehicles report valuable knowledge to their owners, such as how soon a car needs routine maintenance. For roadside assistance services, onboard computers provide clear and in-depth diagnostic data. By simply checking an error code, mechanics can learn the precise source of any vehicle issue and the process to repair it in seconds. Doing so reduces the number of vehicles that need to be towed to an auto body shop for diagnosis, saving workers and vehicle owners valuable time.

Unique Challenges

Modern vehicles suffer from many new problems. An onboard computer malfunctioning can lock a user out of their car. A glitch can convince a computer that a full vehicle is out of gas or electric charge and can't start. The roadside assistance industry must become equal parts mechanics, electricians, and software engineers. Only then will businesses be able to keep up with rising demand.

Meeting Demand

Adaptations to vehicle technology create demand in the roadside assistance industry. As that demand continues to rise, it creates an opportunity for expansion. Businesses that learn to implement new technologies into their services will grow and succeed. This entails researching the service needs of electric and hybrid vehicles, verifying licenses with major vehicle manufacturers, and staying on top of changes to products.

If you're looking for a reliable roadside assistance service that will keep the changing technology of modern vehicles in mind, look no further than Hickory Towing. Our team of experts has the expertise to assist you with any type of vehicle. Contact us today to learn more about our services.